These Delivery & Returns Policy forms an integral part of the General Terms and Conditions of Sony Music Entertainment.

SHIPPING

 

We deliver to the Netherlands, Belgium and Germany.

Netherlands:

• Delivery method: standard delivery: 1–4 working days
• Delivery charges: €6,86

Belgium:

• Delivery method: standard delivery: 2–4 working days
• Delivery charges: €7,35

Germany:

• Delivery method: standard delivery: 2–6 working days
• Delivery charges: €7,21

These delivery times are estimates and may occasionally be extended due to unforeseen circumstances. If your Product does not arrive within the estimated time, please contact our customer service team.

 

TRACKING

Once your Product has been dispatched, you will receive a dispatch confirmation by email with a track & trace link.

RETURNS AND EXCHANGES

Are you unhappy with the Product you have ordered and would you like to return it? No problem.

Customers have the right to withdraw (herroepen) from the Agreement and return Products within 14 days of receiving the Products. If, for any reason, you are not satisfied with your purchase, you may return the Products in their original packaging at your own expense and risk.

Only once the returned Products have been received and approved by Sony Music Entertainment will the purchase amount be refunded to Customer’s account within 14 days.

Returns will not be accepted and no refund will be issued if the Product is returned in a condition that does not meet the legal requirements or if the postage costs have not been paid. Personalised Products cannot be returned.

Once the return has been approved, your refund will be processed via the same payment method within fourteen (14) days of receipt of the returned Product. We will refund the original price you paid for the purchased Product. Returned Products will only be refunded at the price paid by Customer.

You may return any Product, except personalised Products, for a direct exchange for the same Product in a different size or colour, provided it is the same price, within fourteen (14) days of receiving your original Product. Any Product returned after the fourteen (14) day period is not eligible for a return or exchange. If the Product you wish to exchange is out of stock, a refund will be issued instead.

If you wish to exchange for a different Product, or if the requested Product is a different price to the original Product, you must return the original Product for a refund and place a new Order.

Personalised Products cannot be returned or exchanged.

If you wish to return a Product, please email webshop@benteofficial.com with your name, order number, a completed returns form and a list of the Products you wish to return. You will receive instructions by e-mail on how to return the Products.