Version 11 September 2026

These general terms and conditions set out the applicable terms relating to any products or services offered by Sony Music Entertainment Netherlands BV (hereafter ‘Sony Music Entertainment’) through our website https://benteofficial.com. Please read these general terms and conditions carefully and save a (digital) copy for future reference.

Bedrijfsnaam: Sony Music Entertainment The Netherlands
Adres: Overhoeksplein 29, 1031 KS Amsterdam
Contactgegevens: webshop@benteofficial.com
BTW-nummer: NL813407643B01

1. DEFINITIONS

Agreement means the agreement relating to the delivery of Products between Sony Music Entertainment and the Customer.

Customer means the (legal) person instructing Sony Music Entertainment to deliver the Products as set out in the Agreement.

DCC means the Dutch Civil Code (Burgerlijk Wetboek).

Intellectual Property Rights means all intellectual property rights, including but not limited to, copyrights, neighbouring rights, trademarks, patents, designs and database rights.

Order means the offer by Customer awarded to Sony Music Entertainment to purchase Products subject to these Terms.

Order Confirmation means the order confirmation issued by Sony Music Entertainment as set out in Article 2.2 of these Terms.

Products means the product(s) and/or service(s) offered by Sony Music Entertainment via the Website.

1.1. Sony Music Entertainment means Sony Music Entertainment Netherlands B.V., having its registered office at Overhoeksplein 29, 1031 KS Amsterdam, the Netherlands, and is registered with the Dutch Chamber of Commerce under number 32037174.

Terms means these General Terms and Conditions from Sony Music Entertainment dated 11 September 2026.

Website means the website https//benteofficial.com made available by Sony Music Entertainment.

2. ORDER, ORDER CONFIRMATION AND CONCLUSION OF THE AGREEMENT

2.1. All offers and quotations submitted by Sony Music Entertainment are non-binding and shall be valid for fourteen (14) days.

2.2. Each Order is an offer by Customer to purchase the Products specified in the Order subject to these Terms. Customer is responsible for ensuring that the Order is complete and accurate. Sony Music Entertainment’s acceptance of the Order takes place when it sends an e-mail to Customer to accept it (Order Confirmation), at which point and on which date the Agreement between Sony Music Entertainment and Customer is concluded. The Order Confirmation will include all information concerning the Order, including information about the Products ordered, the price, the delivery rate and other relevant information.

2.3. Sony Music Entertainment cannot guarantee that all Products included on the Website are available at the time of the Order by Customer. If any Products in the Order are unavailable, Sony Music Entertainment will contact Customer through the contact details provided as part of the Order. If Sony Music Entertainment is unable to contact Customer, the payments that have been made will be refunded within 14 days. Customer shall not be entitled to claim any compensation due to this unavailability.

2.4. Sony Music Entertainment reserves the right to refuse any Order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any Order from a Customer with whom there is a dispute concerning the payment of previous orders.

3. PRODUCTS ON OUR WEBSITE

3.1. Sony Music Entertainment is doing its utmost to display all Products as clearly as possible, by using photos, texts, prices and other relevant information. The colours of Products displayed on the Website may vary depending on the monitor from which they are viewed and can differ across different monitors. The colours and textures of the Products on the Website can vary in colour and structure from Product to Product and from collection to collection. These minor irregularities are normal characteristics of our Products.

4. PRICING, PAYMENT AND DELIVERY

4.1. All prices on the Website are indicated in euro and include Dutch VAT. Shipment prices will be mentioned separately, if applicable. Discount codes cannot be combined with each other and only apply to full-priced Products. Sony Music Entertainment has the right to change prices at any time but commits to apply the prices that were indicated on the Website at the time of your Order. Price changes that are due to changes in VAT will be borne by the Customer.

4.2. Payment should take place using one of the payment methods offered on the Website. Customer declares to only use payment cards or credit cards with sufficient funds for the payment to be made and which he/she is entitled to use. The total cost of your Products purchased plus shipping fees as displayed on the payment website page of the Order will be billed to Customer’s card.

4.3. Sony Music Entertainment will process every Order as soon as possible. Sony Music Entertainment uses reasonable endeavours to deliver the Products to the shipping company within five (5) business days after the Order Confirmation. This delivery period is purely indicative and we cannot give any guarantees in this respect. Sony Music Entertainment cannot be held responsible or liable for delays from the shipping company. When the Order is being shipped, Customer will receive an e-mail. In case of delay of the delivery time or if Sony Music Entertainment cannot deliver the Product, Sony Music Entertainment will send Customer a notification and Customer will have the right to cancel the Order within 10 days after Sony Music Entertainment’s notification. 

5. RIGHT OF WITHDRAWAL (HERROEPINGSRECHT)

5.1. The Customer has the right to withdraw (herroepen) from the Agreement within fourteen (14) days from the day on which the Customer received the Products without giving any reason and without incurring any costs other than the direct costs of returning the Products.

5.2. Customer can exercise its right to withdrawal by means of the model withdrawal form (attached as Annex 1), the withdrawal button on the Website or any other statement as further explained in our Delivery and Returns Policy (attached as Annex 2 and as available on our Website via https//benteofficial.com).

5.3. Customer shall return the Products without undue delay and in any event within 14 days from the day on which the right of withdrawal is communicated, to: Sony Music Entertainment, Overhoeksplein 29, 1031 KS Amsterdam, the Netherlands. Customer is only liable for diminished value of the Products resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Products.

5.4. Sony Music Entertainment shall refund all payments received from Customer in relation to the returned Product, including delivery costs (excluding the direct return costs), without undue delay and in any event within 14 days from the day on which the withdrawal declaration is received. The refund shall be made using the same means of payment used by Customer, unless Customer has expressly agreed otherwise.

5.5. The right to withdrawal does not apply to sealed audio and video recordings and software if the seal has been broken after delivery.

6. WARRANTY AND COMPLAINTS

6.1. The Products delivered by Sony Music Entertainment shall meet the requirements of the Agreement. If a Product does not meet the requirements of the Agreement (non-conformity), Customer has the right to:

a. delivery of a missing part related to the Product;

b. free repair of the Products (to the extent Sony Music Entertainment can repair the Product); or

c. free replacement of the Product, unless the deviation from the Agreement is too minor to justify this, or the Products have been destroyed or deteriorated after the point in time at which the Customer must reasonably be expected to take into account the possibility of rescission (ongedaanmaking), because he has failed to take the necessary care to preserve them as a diligent debtor would have done.

6.2. The remedies set out in clause 6.1 do not cover defects, damages or wear and tear, resulting directly or indirectly from wrongful use, bad maintenance, violence or unauthorised use.

6.3. Complaints regarding defects or faults discovered during normal examination of the Product must be communicated to webshop@benteofficial.com promptly after taking receipt of the Products, by sending photos of the issue. Complaints in respect of hidden faults must be immediately notified to Sony Music Entertainment by Customer within a period of 8 days after discovery, by an email to webshop@benteofficial.com. Sony Music Entertainment will respond to all complaints within 10-14 days depending on the nature of the problem. Subsequently, these Products may be returned for exchange or, if agreed upon, reimbursement.

7. INTELLECTUAL PROPERTY RIGHTS

7.1. Sony Music Entertainment owns (or is the licensee of) and retains all right, title and interest in and to the Intellectual Property Rights in connection with the Products or the Website.

7.2. The Website and the Products can only be used for private use, unless expressly agreed otherwise in writing with Sony Music Entertainment.

8. LIMITATION OF LIABILITY

8.1. Except for damages caused by Sony Music Entertainment's intent or conscious recklessness (opzet of bewuste roekeloosheid), Sony Music Entertainment shall only be liable for direct damages caused by its attributable shortcoming (toerekenbare tekortkoming) in connection with or arising from these Terms and/or Agreement.

8.2. To the maximum extent permitted by applicable laws, Sony Music Entertainment shall not be liable to the Customer for any indirect or consequential damages, including but not limited to, loss of profits, reputational losses, loss of revenue, loss of data, loss of business, or loss of anticipated savings, arising out of or in connection with the Agreement.

8.3. Sony Music Entertainment does not intend to exclude or limit in any way its liability to Customer where it would be unlawful to do so under mandatory applicable laws.

9. FORCE MAJEURE 

9.1. Neither party shall be in breach of these Terms or the Agreement nor liable for delay in performing, or failure to perform, any of its obligations under the Agreement if such delay or failure result from events, circumstances or causes due to force majeure as defined in Article 6:75 DCC.

9.2. Sony Music Entertainment may suspend its obligations for the duration of the force majeure as set out in Article 9.1.

10. PRIVACY

10.1. Sony Music Entertainment shall process the personal data which it collects, stores, or transfers pursuant to or in connection with the Agreement in accordance with its privacy statement available on https//benteofficial.com.

11. CONTACT US

11.1. webshop@benteofficial.com

12. AMENDMENTS

12.1. Sony Music Entertainment reserves the right to amend and/or supplement these Terms. 

13. APPLICABLE LAW AND COURT 

13.1. The Agreement shall be governed and interpreted exclusively in accordance with Dutch law.

13.2. The courts of Amsterdam, the Netherlands, shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms and/or the Agreement. If the Customer qualifies as a consumer, and objects within one (1) month after Sony Music Entertainment invokes this clause, the dispute shall be submitted to the competent court that has jurisdiction pursuant to the DCC.

Annex 1. Model Form for the right of withdrawal (Modelformulier voor ontbinding / herroeping)

Please complete and return this form only if you wish to terminate (ontbinden) or withdraw (herroepen) from the contract.

To [the business owner should enter their name, address and, where applicable, their fax number and email address here]:

I/We () hereby give notice that I/We () withdraw from our contract concerning the sale of the following goods/provision of the following service (*

Ordered on (*)/Received on (*)

Name(s) of consumer(s)

Consumer(s)’ address

Signature(s) of the consumer(s)
[only if this form is submitted on paper]

Date

(*) Please cross out whichever does not apply.

Annex 2. DELIVERY & RETURNS POLICY

These Delivery & Returns Policy forms an integral part of the General Terms and Conditions of Sony Music Entertainment.

SHIPPING

We deliver to the Netherlands, Belgium and Germany

Netherlands:

• Delivery method: standard delivery: 1–4 working days
• Delivery charges: €6,86

Belgium:

• Delivery method: standard delivery: 2–4 working days
• Delivery charges: €7,35

Germany:

• Delivery method: standard delivery: 2–6 working days
• Delivery charges: €7,21

These delivery times are estimates and may occasionally be extended due to unforeseen circumstances. If your Product does not arrive within the estimated time, please contact our customer service team.

TRACKING

Once your Product has been dispatched, you will receive a dispatch confirmation by email with a track & trace link.

 
RETURNS AND EXCHANGES

Are you unhappy with the Product you have ordered and would you like to return it? No problem.

Customers have the right to withdraw (herroepen) from the Agreement and return Products within 14 days of receiving the Products. If, for any reason, you are not satisfied with your purchase, you may return the Products in their original packaging at your own expense and risk.

Only once the returned Products have been received and approved by Sony Music Entertainment will the purchase amount be refunded to Customer’s account within 14 days.

Returns will not be accepted and no refund will be issued if the Product is returned in a condition that does not meet the legal requirements or if the postage costs have not been paid. Personalised Products cannot be returned.

Once the return has been approved, your refund will be processed via the same payment method within fourteen (14) days of receipt of the returned Product. We will refund the original price you paid for the purchased Product. Returned Products will only be refunded at the price paid by Customer.

You may return any Product, except personalised Products, for a direct exchange for the same Product in a different size or colour, provided it is the same price, within fourteen (14) days of receiving your original Product. Any Product returned after the fourteen (14) day period is not eligible for a return or exchange. If the Product you wish to exchange is out of stock, a refund will be issued instead.

If you wish to exchange for a different Product, or if the requested Product is a different price to the original Product, you must return the original Product for a refund and place a new Order.

Personalised Products cannot be returned or exchanged.

If you wish to return a Product, please email webshop@benteofficial.com with your name, order number, a completed returns form and a list of the Products you wish to return. You will receive instructions by e-mail on how to return the Products.